Frequently Asked Questions:
There are bound to be questions. Please review and email us for further information or to place an order.
1.) Are samples available?
Yes, we’ll send a complimentary sample pack of up to 4 different tiles of our solid colors or Rift Series blends (all in 2″x 2″ size). Shipping within the continental USA is included. For $25, we will send you the full line of current samples, which includes 15 solid colors and 5 Rift Series tiles. The sample price will go towards your purchase of 5 sf or more of any tile order through laNeva.
2.) I like the tiles but I don’t know how to create a design with them. What should I do?
There are three options: Look at our ‘Design Ideas’ tab for some of our popular designs, review home/kitchen/bath books or magazines to get inspiration, or email us for a free design consultation. We will use your measurements and preferences to create three unique design suggestions just for your space- and we’ll tweak them until you are completely happy with your new tile design.
3.) I have a certain color that I’d like to match. Can you do that?
Unfortunately no, we have purposefully limited our line to the best lead-free colors and textures available. We do this to maintain efficiency and expectations for our design standards and lead time. Custom colors are extremely time consuming and not our focus.
If you have suggestions for a glaze color/hue that we should add to our line in the future, please call, email or fill out our Contact Us form. We love suggestions!
4.) I’d like a unique size and/or shape. Can you do that?
It depends. Additional sizes are more of a possibility than different shapes, but we’re not ruling anything out. Please contact us to discuss your project.
5.) What is the lead time for laNeva Artisan tile?
Since all of our orders are custom made specifically for your project, we usually run a 4-6 weeks from the time your order is confirmed and payment is received. Many times we can ship sooner.
6.) Do you take credit cards?
Absolutely! We accept credit cards and will send you a PayPal invoice after we review your order. You can also pay via business check if you prefer. This review of the order prior to payment is an extra step, but with a custom, made-to-order product such as our tiles, it can prevent later questions as well as possible additions and exchanges to an existing order. One more step to insure an accurate order that meets everyones expectations.
6.) Are laNeva Custom tiles returnable?
No. We highly suggest purchasing a sample pack or two before ordering to see the inherent variation that is standard with handmade tile. Due to the nature of all handmade tile, the final product may vary slightly from the sample lot.
If your order is above $1500 USD or have an unusually complex design, we will produce a complimentary 6″ x 6″ strikeoff for your approval prior to production of the full tile order.
7.) Why do custom tiles cost so much more than mass-produced tile?
Handmade tile production is an extremely time consuming and detailed endeavor. We have a traditional artisan process where tile production is not automated. For more details, see our blog post “How is laNeva Tile Produced?” The beauty and richness of handmade tile just cannot be duplicated in the mass-produced tile lines.
8.) Can I use laNeva custom tiles in conjunction with store-bought tiles?
Absolutely! laNeva makes a great accent piece when paired with mass-produced porcelain tile or stone. Please pay attention to the thickness of both tiles, though. Ours is 3/8″ thick, which in some cases is thicker than store-bought porcelain tile (but is the same thickness as most stone tiles). We offer over-glazed edges which can create finished sides to our tile and we think the play on thicknesses is a dramatic statement when LaNeva is paired with store-bought porcelain tiles.
9.) Do you offer a Designer/Architect/Industry discount?
Yes, we do! Please contact us via email to get the details of our program. Your name, company name, industry affiliation and website address will need to be noted. Thank you for understanding.
10.) We’re a dealer interested in selling laNeva Tile in our tile/flooring/architectural/design studio. Who should we contact?
Please send an email to dealers@lanevatile for our showroom packages and a la carte options, or call us at 612-217-1748.
11.) I have more questions for laNeva Tile. How do I get ahold of you?
For further questions about laNeva tile designs, or to contact us about a custom design for your space, please email us at laNeva Designs. For order inquiries or questions, please email laNeva Orders. Alternately, you can reach us by phone at 612-217-1748.